Privacy policy

Legal Notes
1. Legal Information
Trillytech SRL
     
Company incorporated under Italian law with registered office at Via Filippo Smaldone 71, 00171, Rome.

VAT number, tax code and Rome Companies Register number: 15834831008

R.E.A.: RM - 1617284
This Privacy Policy describes how Trillytech SRL (the ‘Site’, ‘we’, ‘us’ or ‘our’) collects, uses and discloses your personal information when you visit, use our services or make a purchase from iheel.it (the “Site”) or otherwise communicate with us regarding the Site (collectively, the ‘Services’). For the purposes of this Privacy Policy, ‘you’ and ‘your’ refer to you as a user of the Services, whether you are a customer, a website visitor or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend our Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term ‘personal information,’ we are referring to information that identifies, relates to, describes, or is reasonably capable of being associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect directly from you

The information you send us directly through our Services may include:

Contact details including name, address, telephone number and email address.
Order information including name, billing address, shipping address, payment confirmation, email address and telephone number.
Account information, including username, password, security questions, and other information used for account security purposes.
Customer support information, including information you choose to include in communications with us, for example, when you send a message through the Services.

Certain features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Services (‘Usage Data’). For this purpose, we may use cookies, pixels and similar technologies (‘Cookies’). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with the products or services you have requested in order to perform our contract with you. 

 
When you visit our Site, open or click on emails we send you, or interact with our Services or advertising, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-party websites and links.

How we use your personal information

• Provision of products and services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, arrange for shipping, facilitate any returns and exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to link your account to other Shopify services that you may choose to use. In this case, Shopify will process your information as set out in its Privacy Policy and Consumer Privacy Policy.
• Marketing and advertising We may use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications via email, text message or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) GDPR.
  Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activities. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly advise you not to share your username, password or other login details with anyone else. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, pursuant to Art. 6 (1) (f) GDPR, and maintaining our business relationship with you pursuant to Art. 6 (1) (f) GDPR.
• Communication with you and service improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide you with effective services, and maintain our business relationship with you pursuant to Article 6(1)(f) of the GDPR.

Cookies

Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with the operation of our shop with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics and to better understand user interaction with the Services (in our legitimate interest to administer, improve and optimise the Services). We may also allow third parties and service providers to use cookies on our Site to better personalise the services, products and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may have a negative impact on your user experience and may result in the malfunctioning and unavailability of certain Services, including certain general features and functionality. Furthermore, blocking cookies may not completely prevent the way we share information with third parties, such as our advertising partners.

How we disclose your personal information

In certain circumstances, we may disclose your personal information to third parties for contractual fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfilment, and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their privacy policies.
• When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through the use of social media widgets or login credential integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
• In connection with a commercial transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. 

The following categories of personal data and sensitive personal data about users for the purposes set out above in “How we collect and use your personal information” and “How we disclose personal information”:

Categories:

Identifiers such as basic contact details and certain order and account information
Commercial information, such as order information, purchase information and customer service information
Internet or other similar network activity, such as usage data
Geolocation data, such as locations determined from an IP address or other technical measures

Categories of recipients: Vendors and third parties who perform services on our behalf (e.g., internet service providers, payment processors, fulfilment partners, customer service partners, and data analytics providers)
Business and marketing partners
Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of engaging in advertising and marketing activities, as follows.

We have ‘sold’ and ‘shared’ (as defined by applicable law) personal information in the 12 months prior to this for the purpose of engaging in advertising and marketing activities, as follows.

Category of personal information

Identifiers such as name, email address, and telephone number    
Commercial information such as records of products or services purchased    
Usage data

Commercial and marketing partners
Commercial and marketing partners
Commercial and marketing partners

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on these sites. Information provided in public or semi-public places, including information shared on third-party social networking platforms, may also be visible to other users of the Services and/or users of such third-party platforms without limitation as to their use by us or any third party. The inclusion of such links by us does not, in itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we ‘share’ or ‘sell’ (as those terms are defined in applicable law) personal information of individuals under the age of 16.

Security and storage of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee ‘perfect security’. In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may refuse your request as permitted by law.

Right of access/knowledge: You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
Right of erasure: You may have the right to request the erasure of the personal information we hold about you.
Right to rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances and with certain exceptions.

Right to explicitly refuse sale, sharing or targeted advertising: you may have the right to ask us not to ‘sell’ or “share” your personal information or to opt out of the processing of your personal information for purposes considered ‘targeted advertising’, as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt out of the ‘sale’ or ‘sharing’ of information for the device and browser you use to visit the Site.

Restriction of processing: You may have the right to ask us to stop or limit our processing of your personal data.
Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal against our decision if we refuse to process your request. You can do this by responding directly to our denial.
Managing communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

You may exercise any of these rights as indicated on our Website or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorised agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or by submitting your complaint to your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International users

Please note that we may transfer, store and process your personal information outside the country where you live. Your personal data is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information outside Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the UK competent authority, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at info@iheel.it.

For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the data controllers of your personal data.